ICICI Bank

Complaint related to Saving Account, Deposits, Insurance etc
Complaint related to Credit Card, Personal Loan on Credit Card etc
Complaint related to Personal Loan
Complaint related to Prepaid Cards
Exclusive for NRI customers and Retail Remittances
Exclusive for Wealth customers
Complaint related to Home Loans, Insurance on Home Loan etc
Complaint related to all kind of Consumer Loans like Vehicle loan etc
Complaint related to Farm Finance, Kisan Credit card, Jewel Loans etc
Complaint related to Demat Account
NCR, Rest of North, Noida, Punjab, Gurugram, UP, UK, Haryana - RIB, Punjab - RIB, TRICITY, Rajasthan, Jhansi & Gwalior locations
Karnataka North - RIB, Karnataka South - RIB,Rest of Tamil Nadu, Tamil Nadu South - RIB,Bengaluru City,Chennai City,North Karnataka, Tamil Nadu North - RIB,Gujarat, Indore, Bhopal & Jabalpur clusters
East 1 Zone: Rest of West Bengal,North East & North Bengal,Kolkata

East 2 Zone: Andhra Pradesh & Rest of Telangana, Hyderabad, Odisha, Jharkhand, Chhattisgarh, Telangana - RIB,Bihar, Andhra Pradesh - RIB
West Zone: Pune City, Chennai City, Mumbai, Kerala, Rest of Karnataka, Goa, South Maharashtra, Maharashtra North - RIB, Maharashtra South - RIB,West Maharashtra
NCR and Haryana,J&K and Ladakh,Himachal Pradesh,Uttarakhand,Punjab & Chandigarh Tricity
Please click on respective state head to know more
Rajasthan & Madhya Pradesh
Andhra Pradesh and Telangana,Karnataka
Bihar & Jharkhand, Northeast,West Bengal and Sikkim
Tamil Nadu
Rest of Maharashtra and Goa
Gujarat
Karnataka
Odisha & Chhattisgarh
Odisha & Chhattisgarh,Uttar Pradesh
Bihar & Jharkhand
Kerala
Mumbai North and Thane
Mumbai
Maharashtra North & Central
Maharashtra South & Goa
Pune City
Tamil Nadu
Bihar & Jharkhand
Head Liabilities:
Mr. Rajesh Rai
Telephone No.: 022-39337931 (Monday to Saturday, 9.15 a.m. to 5:15 p.m. excluding Bank holidays)
You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.
Head Credit Cards:
Mr. Anish Madhavan
Telephone No.: 022-39337932 (Monday to Saturday, 9.15 a.m. to 5:15 p.m. excluding Bank holidays)
You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.
Head Personalloan:
Mr. Atul Arora
Telephone No.: 022-39337932 (Monday to Saturday, 9.15 a.m. to 5:15 p.m. excluding Bank holidays)
You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.
Head Prepaid Cards
Mr. Anish Madhavan
Telephone No.: 022-39337932 (Monday to Saturday, 9.15 a.m. to 5:15 p.m. excluding Bank holidays)
You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.
Head NRI & Remittances:
Mr. Sidharatha Mishra
Telephone No.: 022-39337933 (Monday to Saturday, 9.15 a.m. to 5:15 p.m. excluding Bank holidays)
You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.
Head Wealth Banking:
Mr.Sandeep Pawan Gupta
Telephone No.: 022- 39337941 (Monday to Saturday, 9.15 a.m. to 5:15 p.m. excluding Bank holidays)
You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.
Head Retail Loans (Home & Vehicle):
Mr. Atul Arora
Telephone No.: 022-39337934 (Monday to Saturday, 9.15 a.m. to 5:15 p.m. excluding Bank holidays)
You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.
Head Retail Loans (Home & Vehicle):
Mr. Atul Arora
Telephone No.: 022-39337934 (Monday to Saturday, 9.15 a.m. to 5:15 p.m. excluding Bank holidays)
You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.
Head Agri Banking:
Mr. Atul Arora
Telephone No.: 022-39337935 (Monday to Saturday, 9.15 a.m. to 5:15 p.m. excluding Bank holidays)
You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.
Head Demat Services:
Mr. Sandeep Pawan Gupta
Telephone No.: 022-39337936 (Monday to Saturday, 9.15 a.m. to 5:15 p.m. excluding Bank holidays)
You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.
Mr. S. Bakhshi
Managing Director and CEO
Telephone No.: 022-26531397 (Monday to Saturday, 9.15 a.m. to 5:15 p.m. excluding Bank holidays)
You may write to Managing Director & CEO at:
Office of the Managing Director (C/o Nodal Officer)
ICICI Bank Ltd
ICICI Bank Towers
South Tower, West Wing, 2nd Floor
Bandra Kurla Complex
Mumbai: 400 051

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.
Head North Zone:
Mr. Rajesh Rai
Telephone No.: 022-33551230 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)
You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.
Head South Zone:
Mr. Rajesh Rai
Telephone No.: 022-33551230 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)
You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.
Head East Zone:
Mr. Rajesh Rai
Telephone No.: 022-33551230 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)
You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.
Head West Zone:
Mr. Rajesh Rai (West Zone)
Telephone No.: 022-33551230 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)
You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.

Branch Banking - State Head

State State Head Name
Haryana Pradeep Malhotra
Himachal Pradesh
J&K and Ladakh
NCR
Punjab & Chandigarh Tricity
Uttarakhand
Rajasthan Manish Jain
Madhya Pradesh
Andhra Pradesh and Telangana Akash Raghav
Karnataka
Bihar & Jharkhand Prasanth Singh Bondili
Northeast
West Bengal and Sikkim
Odisha & Chhattisgarh Sumit Mehrotra
Uttar Pradesh
Maharashtra North & Central Abhishek Gupta
Pune City Amit Dave
Mumbai Anubhav Rajesh Srivastava
Maharashtra South & Goa Harsh Priyani
Tamil Nadu Shantanu Samaddar
Kerala Sridharan Ranganathan
Gujarat Viral Rupani
Branch-Banking-State-Head:
Mr. Pradeep Malhotra
Telephone No.: 022-39337933 (Monday to Saturday, 9.15 a.m. to 5:15 p.m. excluding Bank holidays)
You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.
Branch-Banking-State-Head:
Mr. Manish Jain
Telephone No.: 022-39337933 (Monday to Saturday, 9.15 a.m. to 5:15 p.m. excluding Bank holidays)
You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.
Branch-Banking-State-Head:
Mr. Akash Raghav
Telephone No.: 022-39337933 (Monday to Saturday, 9.15 a.m. to 5:15 p.m. excluding Bank holidays)
You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.
Branch-Banking-State-Head:
Mr. Prasanth Singh Bondilia
Telephone No.: 022-39337933 (Monday to Saturday, 9.15 a.m. to 5:15 p.m. excluding Bank holidays)
You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.
Branch-Banking-State-Head:
Mr. Rajani Kumar Challa
Telephone No.: 022-39337933 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)
You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.
Branch-Banking-State-Head:
Mr. Sandeep Pawan Gupta
Telephone No.: 022-39337933 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)
You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.
Branch-Banking-State-Head:
Ms. Viral Rupani
Telephone No.: 022-39337933 (Monday to Saturday, 9.15 a.m. to 5:15 p.m. excluding Bank holidays)
You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.
Branch-Banking-State-Head:
Mr. Atul Jain
Telephone No.: 022-39337933 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)
You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.
Branch-Banking-State-Head:
Mr. Sarat Yadav
Telephone No.: 022-39337933 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)
You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.
Branch-Banking-State-Head:
Mr. Sumit Mehrotra
Telephone No.: 022-39337933 (Monday to Saturday, 9.15 a.m. to 5:15 p.m. excluding Bank holidays)
You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.
Branch-Banking-State-Head:
Mr.Vidya Prakash
Telephone No.: 022-39337933 (Monday to Saturday, 9.15 a.m. to 5:15 p.m. excluding Bank holidays)
You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.
Branch-Banking-State-Head:
Mr.Sridharan Ranganathan
Telephone No.: 022-39337933 (Monday to Saturday, 9.15 a.m. to 5:15 p.m. excluding Bank holidays)
You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.
Branch-Banking-State-Head:
Mr.Sameer Shinde
Telephone No.: 022-39337933 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)
You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.
Branch-Banking-State-Head:
Mr.Anubhav Rajesh Srivastava
Telephone No.: 022-39337933 (Monday to Saturday, 9.15 a.m. to 5:15 p.m. excluding Bank holidays)
You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.
Branch-Banking-State-Head:
Mr. Abhishek Gupta
Telephone No.: 022-39337933 (Monday to Saturday, 9.15 a.m. to 5:15 p.m. excluding Bank holidays)
You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.
Branch-Banking-State-Head:
Ms. Harsh Priyani
Telephone No.: 022-39337933 (Monday to Saturday, 9.15 a.m. to 5:15 p.m. excluding Bank holidays)
You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.
Branch-Banking-State-Head:
Ms. Amit Dave
Telephone No.: 022-39337933 (Monday to Saturday, 9.15 a.m. to 5:15 p.m. excluding Bank holidays)
You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.
Branch-Banking-State-Head:
Ms. Shantanu Samaddar
Telephone No.: 022-39337933 (Monday to Saturday, 9.15 a.m. to 5:15 p.m. excluding Bank holidays)
You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.
Branch-Banking-State-Head:
Mr.Vivekanand Dubey
Telephone No.: 022-39337933 (Monday to Saturday, 9.15 a.m. to 5:15 p.m. excluding Bank holidays)
You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.
Principal Nodal Officer:
Ms. Sharlet Malvankar
Telephone No.: 022-39337979 (Monday to Saturday, 9.15 a.m. to 5:15 p.m. excluding Bank holidays)
Address:
The Principal Nodal Officer
ICICI Bank Ltd
Bandra Kurla Complex
Mumbai 400051

Mobile No.: 9240261919
Email: pno@icicibank.com

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.

Head Liabilities - Grievance

Head Credit Cards - Grievance

Head Personal Loans - Grievance

Head Prepaid Cards - Grievance

Head NRI and Remittances - Grievance

Head Wealth Banking - Grievance

Head Home Loans - Grievance

Head Consumer Loans - Grievance

Head Agri Banking - Grievance

Head Demat Services - Grievance

Managing Director and CEO - Grievance

Help us understand your complaint better

Preview Form Data

Head Liabilities - Grievance

Head Credit Cards - Grievance

Head Personal Loans - Grievance

Head Prepaid Cards - Grievance

Head NRI and Remittances - Grievance

Head Wealth Banking - Grievance

Head Home Loans - Grievance

Head Consumer Loans - Grievance

Head Agri Banking - Grievance

Head Demat Services - Grievance

Managing Director and CEO - Grievance

Head North Zone - Grievance

Head South Zone

Head East Zone & Andhra Pradesh & Telangana - Grievance

Head West Zone - Grievance

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